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Technical Support

If you are having difficulty with the setup and access to district applications (MyMail, Schoology, etc.) and/or with district issued hardware (Chromebooks, HotSpots), the best resources to contact are the following:

 

1. Call the COVID-19 Hotline/Parent Portal for tech support and other info at 213-443-1300
2. Go to this page for support links and chat:
https://achieve.lausd.net/site/Default.aspx?PageID=16640
3. Call the LAUSD Help Desk at 213-241-5200

 

These resources are available every day Monday through Friday from 8:00 am to 4 pm.

Instructional Technology

Technology and Connectivity Information

  • School Wifi Access Instructions for Faculty, Staff, and Students:

    1. Open settings or network settings or wireless connections or network connections (depending on device).  
    2. Make sure wifi is turned ON on your device.  
    3. Select the LAUSD (NOT  LAUSD-GUEST) network.  
    4. Enter your district/school/SSO user name (full email address) and password (you may need to scroll down a bit and to enter password)
    5. You may receive a message that asks "Do you trust this network?"  Click trust to download needed certificates.  
    6. You may see the word "connecting" appear until your device is connected to the wifi
    7. Once a check mark appears or receive connected, you are connected to LAUSD wifi!

  • Troubleshooting WiFi Connectivity and Access Issues (on wireless devices including Chromebooks and laptops)
    • Shut down and restart the device
    • Turn off WiFi and then turn back on, then try reconnecting to the network and signing in
    • Try "forgetting" or deleting the found WiFI network on the device (such as the LAUSD network) and then let the device scan or find the WiFI network again; then try to connect and login.
  • If you get a message that your LAUSD account has been disabled, try resetting your password at https://mylogin.lausd.net/
  • For additional possible problems connecting at school and/or at home, check the Frequently Asked Questions at this page: https://achieve.lausd.net/itd

 

 

Important Information and Links for Students

Click on the image below for the PDF with links to videos for each standard!